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Standardized Metrics

Standardized Metrics Are an Invaluable Tool

Standardized Metrics Are an Invaluable Tool

Jamie Harness, MHA
Jamie Harness values being able to use the AONN+ standardized metrics to quantify the work done by the navigators in her program.
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Improving Navigation with Standardized Metrics

Improving Navigation with Standardized Metrics

Tricia Strusowski, RN, MS
Tricia Strusowski explains why metrics are so important to the navigation profession.
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What to Do When Management Doesn’t Support You as a Navigator

What to Do When Management Doesn’t Support You as a Navigator

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Danelle Johnston, Vicki Kennedy, and Tricia Strusowski agree that administrators often don't understand what navigators do. They provide information on resources that support the role of the navigator.
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Metrics: The “30 Second Elevator Pitch”

Metrics: The “30 Second Elevator Pitch”

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski and Danelle Johnston agree that, when talking to physicians, it's important to note that the AONN+ standardized metrics align with national standards. They also recommend having multiple elevator pitches tailored to different audiences.
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Timeliness of Care and Retention Metrics

Timeliness of Care and Retention Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Danelle Johnston talks about applying timeliness of care and retention metrics to various disease states.
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Metrics Help Explain the Role of the Navigator

Metrics Help Explain the Role of the Navigator

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.
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When Do Navigators Close Out Their Cases?

When Do Navigators Close Out Their Cases?

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski refers to the standardized metrics source document to help navigators determine their caseload. The metrics panel then addresses how navigators can set their patients' expectations regarding treatment and boundaries.
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Caseloads and Metrics

Caseloads and Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Tricia Strusowski notes that determining appropriate caseloads is a challenge and provides insight into the steps the AONN+ Metrics Subcommittee is taking to establish benchmarks.
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Advice for Using Standardized Metrics for ROI

Advice for Using Standardized Metrics for ROI

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
The metrics panel provides an AONN+ member with suggestions on how to work within restrictive parameters to track patients and measure ROI.
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Practical Advice for Implementing Metrics

Practical Advice for Implementing Metrics

Danelle Johnston, MSN, RN, HON-ONN, OCN,Vicki Kennedy, LCSW,Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG,Tricia Strusowski, RN, MS
Vicki Kennedy, Danelle Johnston, and Tricia Strusowski reflect on when and how to best begin implementing standardized metrics, suggesting it might be best to start small and to build relationships in order to build a tangible case to make about the value of the navigator.
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