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Frequently Asked Questions (FAQ)

Please check the list of FAQs below to see if your question has been addressed. If not, click here to send us a message.

Website Support

How do I reset my password?

  1. Click on the Member Login button at the top right corner of the website
  2. Click on the Lost Username or Password? link
  3. Enter the e-mail address that is associated with your membership account
  4. Click on the Send Information button

You will recieve an e-mail that contains more information. If you don’t see the e-mail in your inbox, please check your junk and spam folders or contact us.

How do I download my CME/CE certificates?

(Not applicable to courses completed before 4/23/17.)

  1. Log into your membership account
  2. Click on the My Account button at the top right corner of the website
  3. Click on the CME/CE Records link
  4. In the Certificate column, you will see download buttons next to each course that you have passed. Click on the Download button to save the certificate to your computer

How do I use the Member Database?

  1. Go to the Member Database
  2. Enter your City, State, or Zip Code
  3. Select a Primary Specialty (Optional)
  4. Click on the Search Directory button
  5. Click on the map markers to view contact information for AONN+ members in your area

Note: If you’d like to remove yourself from the Member Database, go to your Member Profile and uncheck the box labelled Include me and my e-mail address in the Member Database.

I am interested in posting a job to the AONN+ website. Where do I go to submit an entry? What is the cost?

Please visit www.aonnonline.org/community/job-postings/post-a-job, where you can enter your information. Once we have received your information and reviewed it, you will receive a notification that it has been posted and your payment will be processed. Please note that your job posting will be on the website for 30 days. If you would like to have it posted longer, you will need to resubmit the description and payment through this site.

The rate for a job posting is $750 for 30 days. For nonprofit organizations, the rate is $250.

I am interested in submitting an abstract. Where do I go to submit it?

Submitting an abstract is your opportunity to share your EVIDENCE-BASED navigation research studies, quality improvement projects, and best practices utilizing pre- and post-data elements to enhance your program with your navigation and survivorship care colleagues! Please submit an abstract of your research project to AONN+ using our online submission system. All submissions will be peer-reviewed and the author(s) will be notified of acceptance for poster display and/or presentation at the 2017 Annual Conference. Submissions should include 5 sections: Background, Objectives, Methods, Results, and Conclusions.

If accepted, authors are expected to create a poster for display at the Annual Conference, as well as send a PDF of the poster for submission to the Exceptional Poster Award. To have your research considered, please submit your abstract by August 11, 2017. Please click here for more information regarding our abstract guidelines.

Membership

How much does it cost to become a member?

A 1-year membership (starting the day you sign up) is $125. A 2-year membership is $200. All members pay the same price and have access to the same exclusive content. For more information, you can visit www.aonnonline.org/membership, where the benefits of becoming a member are listed. From there, you will find the link to register.

How do I sign up for the 48-hour trial?

  1. Click on the 48-Hour Trial button at the top right corner of the website
  2. Fill out the registration form and click on the Submit button
  3. Select 48-Hour Trial Membership from the list of membership plans
  4. Click on the Begin Membership button to activate your trial

How do I redeem my free year of membership?

Once your conference registration is processed, you should receive a confirmation e-mail. This e-mail will contain a discount code that you can use to unlock your free year of membership.

To redeem your free 1-year membership, please complete the following steps.

  1. Log into your account
  2. Go to this page: www.aonnonline.org/membership/renew
  3. Enter the discount code that was provided to you in your registration confirmation e-mail
  4. Click Apply Code
  5. Select 1-Year Membership
  6. Click Begin Membership

You should then see the additional year added to your account in the Membership Plans section.

How do I renew my membership online?

  1. Log into your existing membership account
  2. Hover your mouse over the Membership tab in the navigation bar
  3. Click on Renew Your Membership
  4. Select a membership plan
  5. Click on the PayPal button
  6. Fill out and submit the payment form

The membership plan will be added to your account once your payment is successfully processed.

I paid for a membership without realizing that I was going to get a year of free membership with my conference registration.

Your code will work to add an additional year to your existing membership!

Certification

Can you tell me about certification?

AONN+ Certification is unique to the field of navigation. Your AONN+ Certification will provide you with specific credentials and knowledge that can help you improve patient care and further your career development.

We are proud to offer 3 unique certifications: Oncology Nurse Navigator–Certified Generalist™ (ONN-CG™)Oncology Patient Navigator–Certified Generalist™ (OPN-CG™), and Oncology Nurse Navigator–Certified Generalist Thoracic™ [ONN-CG(T)™].

For more information, please visit our Certification page.

Are the AONN+ certifications recognized by NCCA?

The AONN+ Certification Task Force Chairs are working diligently to obtain National Commission for Certifying Agencies (NCCA) accreditation for the ONN-CG, OPN-CG, and ONN-CG(T) certification exams. AONN+ plans to submit for NCCA accreditation in 2018, and we are aiming to be accredited by 2019.

What eligibility criteria are needed to sit for the certification exams?

You must be an AONN+ member to sit for the certification exams.

You must register for the certification exam to ensure that you qualify.

Each certification has a set of criteria and required paperwork that you will be prompted to supply during registration. Each applicant will be evaluated by our Certification Task Force and notified if they qualify to sit for the exam. Please note that each application is evaluated on a case-by-case basis.

Click on the respective field for criteria information:

How much does it cost to take the certification exams?

Certification exam fees are waived for AONN+ members and conference attendees.*

*Please see Is the certification exam fee included in conference registration? for more details.

Is the certification exam fee included in conference registration?

Certification exams are free. Only AONN+ members may sit for the exams.

Please take note:
  1. You must attend a conference to be able to take the AONN+ certification exams.
  2. All conference attendees are eligible for a free 1-year membership. Nonmembers must redeem their free membership to have the opportunity to take the exam. Upon conference registration, you will receive an e-mail containing your free membership code.
  3. You must register for the certification exam separately after you have registered for the conference.
  4. All certification exam applicants will be evaluated on a case-by-case basis by the AONN+ Certification Task Force and will be notified if they qualify to take the exam.

What topics will be assessed on the exam?

How can I study for the certification exam?

All our recommended study materials are available on the AONN+ website under CME/CE Activities. You may also access modules, learning guides, and study references by clicking on the following links.

You must be logged in to your AONN+ member account to access these materials.

Nonmembers can access the study materials by redeeming their free 1-year membership after registering for a conference. Alternatively, nonmembers can utilize our 48-hour trial membership to preview these study materials, as well as all our other member-exclusive resources.

My title isn’t “Navigator,” but I feel that is my role, so I would like to get certified. Am I qualified to apply to sit for the exam?

All certification applications are evaluated individually on a case-by-case basis. You will be asked to upload documentation of your current role, and our task force will determine if you are eligible based on the information you provide. Even if you do not have the exact criteria, it is possible that you may still qualify. We recommend submitting your application regardless.

When is the “deadline” for certification registration?

All applications for certification need to be evaluated prior to testing. Please allow enough time for submission. The deadline to register for the certification exams is typically 2 weeks before the live event where you will be taking the exam.

The deadline for registering for the certification exams at the Ninth Annual Navigation & Survivorship Conference is November 1, 2018.

Additionally, although the exam tests you on aspects of your job that you likely do on a daily basis, we recommend you give yourself plenty of time to study the modules and learning guides to adequately prepare for the exam.

Please visit our website to see scheduled conferences.

Is attending the conference the only way I can get certified through AONN+?

Currently, AONN+ certification exams are only offered during our live events – the Midyear Conference in the spring and the Annual Conference in the fall. Attendance at one of these AONN+ events is required to take the certification exams.

We are looking into adding more opportunities to facilitate the certification exams throughout the year. Please stay tuned for announcements by signing up for our newsletter, or connecting with us on LinkedIn, Facebook, Twitter, and Instagram.

Conference Registration

When does the upcoming conference start/end?

The Ninth Annual Navigation & Survivorship Conference begins on Thursday, November 15, 2018, and ends on Sunday, November 18, 2018.

Register Today! View the Agenda

What is the cost of conference registration?

Our prices for the AONN+ Ninth Annual Navigation & Survivorship Conference are as follows:

  • Early Access Registration for an AONN+ member: $300 (ends August 31, 2018)
  • Early Access Registration for a nonmember: $425 (ends August 31, 2018)
  • Full Price Registration for an AONN+ member: $350
  • Full Price Registration for a nonmember: $475
Register Today!

How do I redeem my member exclusive discount on conference registration?

  1. Log into your membership account
  2. Go to your Member Profile on the homepage
  3. Click on the Copy Code button to copy the Conference Registration Code to your clipboard
  4. Click here to register for the Midyear Conference
    Click here to register for the Annual Conference
  5. Click on the New Registration button
  6. Select AONN+ Member as your registrant type
  7. Paste your Conference Registration Code into the textbox
  8. Click on the Continue button
  9. Complete the remainder of the registration form

Can I pay for my conference registration by check?

Yes, AONN+ accepts checks. Please visit our registration page here, where you can input all of your information to register. When prompted for payment, select the “Pay by check” option.

Please remit your payment to this address:
Academy of Oncology Nurse & Patient Navigators
ATTN: Sara Mohamed   
1249 South River Road, Suite 202
Cranbury, NJ 08512

Once the check is received, you will receive a confirmation.

Can I have an invoice for my conference registration?

Yes, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and registration number.

Is certification included in registration?

If you are an AONN+ member, the fee to take the exam is waived. However, you still need to register to take the exam to ensure that you qualify. Each certification exam has a set of criteria and required paperwork that you will be prompted to supply at registration. Each applicant will be evaluated by our certification task force and notified if they qualify to sit for the exam. Please note that each application is evaluated on a case-by-case basis.

If you are a nonmember, the cost of taking the certification exam is $125. With your conference registration, you will receive 1 year of membership free that will allow you to access member-exclusive content and the study modules designed to prepare you for the exam.

When is the “deadline” for certification registration?

You are still able to apply; there is no official cut-off date for registration, but many others who have taken the exam recommend reviewing the material and studying the modules in advance. Also, all applications for certification need to be reviewed prior to testing, so please allow enough time for submission. Visit the certification section of the website (www.aonnonline.org/certification) for more details and to begin your registration.

Does my conference registration include membership?

Yes, included in your 2018 conference registration is a free 1-year membership to AONN+.

How do I redeem my free year of membership?

Once your conference registration is processed, you should receive a confirmation e-mail. This e-mail will contain a discount code that you can use to unlock your free year of membership.

To redeem your free 1-year membership, please complete the following steps.

  1. Log into your account
  2. Go to this page: www.aonnonline.org/membership/renew
  3. Enter the discount code that was provided to you in your registration confirmation e-mail
  4. Click Apply Code
  5. Select 1-Year Membership
  6. Click Begin Membership

You should then see the additional year added to your account in the Membership Plans section.

Community

How do I start a Local Navigator Network?

Click here to view the guidelines on launching and maintaining a successful local navigator network.

How do I join an existing Local Navigator Network?

Click here to find a local navigator network near you and to view the full list of existing local navigator networks.

What is the difference between a nurse navigator and a patient navigator?

  • Nurse Navigator: A clinically trained individual responsible for the identification and removal of barriers to timely and appropriate cancer treatment. They guide the patient through the cancer care continuum from diagnosis through survivorship. More specifically, the nurse navigator acts as a central point of contact for a patient and coordinates all components involved in cancer care including surgical, medical, and radiation oncologists; social workers; patient education; community support; financial and insurance assistance; and others. This person has a clinical background and is a critical member of the multidisciplinary cancer team.

  • Patient Navigator: An individual who does not have or use clinical training to provide individualized assistance to patients and families affected by cancer to improve access to health care services. A patient navigator may work within the healthcare system at point of screening, diagnosis, treatment or survivorship or across the cancer care spectrum or outside the health care system at a community-based organization or as a freelance patient navigator. The patient navigator, unlike a “lay” navigator, is a paid professional and serves as a broker between the patient and the health care system. The patient navigator is a primary point of contact for the patient and works with other members of the care team to coordinate care for the patient. This critical person on the multidisciplinary team provides an important perspective on the logistical, structural, and social needs of the patient, as well as cultural considerations, patient values and care preferences.

    In general, a patient navigator provides assistance with identifying challenges to cancer care, identifying potential solutions with patients and families, identifying financial assistance to address patient needs, helping patients identify priority questions about their care, helping patients use time effectively with clinical providers and working with social work and nurse navigator colleagues to provide psychosocial and community support. A social worker or nurse may perform the role of a patient navigator, but, in this instance, they should discuss their scope of practice with their supervisor to ensure they perform duties within their hired role as opposed to within their clinical training.

Is Academy of Oncology Nurse & Patient Navigators (AONN+) membership only for Nurse Navigators?

No, AONN+ membership is open to all those who are involved in patient navigation and survivorship, including nurses, social workers, nonclicnical navigators, case managers, administrators, physicians, researchers, and others.

Why are there so many organizations focusing on navigation, and how is the Academy of Oncology Nurse & Patient Navigators (AONN+) different?

As with many things that are new and exciting, navigation is an area where many organizations have an interest in engaging and guiding the future of the profession and the role of the navigator. Organizations with a navigation focus take many forms and are approaching this profession from multiple points of view. Additionally, they have different goals and resources for supporting this community. Some examples of other organizations with an interest in the navigation profession include the following:

  • American Cancer Society (ACS)
  • American College of Oncology Administrators (ACOA)
  • American College of Surgeons (ACoS)
  • Association of Community Cancer Centers (ACCC)
  • Association of Oncology Social Workers (AOSW)
  • LIVESTRONG
  • National Coalition of Oncology Nurse Navigators (NCONN)
  • National Consortium of Breast Centers (NCBC)
  • NCI Community Cancer Centers Program (NCCCP)
  • Oncology Nursing Society (ONS)

The resources provided by these organizations vary greatly and can be very valuable depending on your needs. The ways in which AONN+ differs can be summarized in 3 key points.

  • AONN+ was founded and is led by a group of experts in this relatively new profession. Their goal and the goal of the organization is first and foremost to strive to support the navigator community to improve patient care.
  • AONN+ is dedicated to evidence-based practice and guidelines for all navigators, whether they be nurses, social workers, or lay professionals. To this end, AONN+ is committed to furthering the profession through collaborative research and produces the only peer-reviewed journal on navigation and survivorship, the Journal of Oncology Navigation & Survivorship®.
  • AONN+ has established a foundation for the purpose of accrediting continuing education activities for the navigator community. This is unlike any other organization listed, since the academy's sole focus is the navigator community, including nurses, social workers, nonclinical professionals, administrators, and others.

How do I connect with AONN+ on social media?

If you already have a social media account, you can begin to follow AONN+ on various social media sites by clicking on the links and following the instructions below. You can immediately start browsing all of the AONN+ posts.

   Find AONN+ on Facebook

How to Follow AONN+:

  1. Log into your Facebook account
  2. Type “AONN+” into the search box on the top left-hand side. AONN+’s profile will pop up.
  3. Click on the button to follow AONN+.

How to Share and Interact with AONN+:

  • If you would like to share a post with your Facebook friends, click on the button, and your message will be posted to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find AONN+ on Twitter

How to Follow AONN+:

  1. Log into your Twitter account
  2. Type “AONN+” into the search box on the top right-hand side. AONN+’s profile will pop up.
  3. Click on the button to follow AONN+.

How to Share and Interact with AONN+:

  • If you would like to share a post with your Twitter followers, click on the icon. This will bring up the message you are retweeting (sharing). Once it comes up, you can choose to write a personalized message or simply click on the button to share it with your followers.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find AONN+ on LinkedIn

How to Follow AONN+:

  1. Log into your LinkedIn account
  2. Type “AONN+” into the search box on the top left-hand side. AONN+’s profile will pop up.
  3. Click on the button to connect with AONN+.

How to Share and Interact with AONN+:

  • If you would like to share a LinkedIn post, click on the button, and it will instantly post the message to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

How do I connect with CONQUER on social media?

If you already have a social media account, you can begin to follow CONQUER on various social media sites by clicking on the links and following the instructions below. You can immediately start browsing all of the CONQUER posts.

   Find CONQUER on Facebook

How to Follow CONQUER:

  1. Log into your Facebook account
  2. Type “CONQUER the patient voice” into the search box on the top left-hand side. CONQUER’s profile will pop up.
  3. Click on the button to follow CONQUER.

How to Share and Interact with CONQUER:

  • If you would like to share a post with your Facebook friends, click on the button, and your message will be posted to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find CONQUER on Twitter

How to Follow CONQUER:

  1. Log into your Twitter account
  2. Type “CONQUER the patient voice” into the search box on the top right-hand side. CONQUER’s profile will pop up.
  3. Click on the button to follow CONQUER.

How to Share and Interact with CONQUER:

  • If you would like to share a post with your Twitter followers, click on the icon. This will bring up the message you are retweeting (sharing). Once it comes up, you can choose to write a personalized message or simply click on the button to share it with your followers.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find CONQUER on LinkedIn

How to Follow CONQUER:

  1. Log into your LinkedIn account
  2. Type “CONQUER the patient voice” into the search box on the top left-hand side. CONQUER’s profile will pop up.
  3. Click on the button to connect with CONQUER.

How to Share and Interact with CONQUER:

  • If you would like to share a LinkedIn post, click on the button, and it will instantly post the message to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

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