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Frequently Asked Questions (FAQ)

Please check the list of FAQs below to see if your question has been addressed. If not, click here to send us a message.

Website Support

How do I reset my password?

  1. Click on the Member Login button at the top right corner of the website
  2. Click on the Lost Username or Password? link
  3. Enter the e-mail address that is associated with your membership account
  4. Click on the Send Information button

You will recieve an e-mail that contains more information. If you don’t see the e-mail in your inbox, please check your junk and spam folders or contact us.

How do I download my CME/CE certificates?

(Not applicable to courses completed before 4/23/17.)

  1. Log into your membership account
  2. Click on the My Account button at the top right corner of the website
  3. Click on the CME/CE Records link
  4. In the Certificate column, you will see download buttons next to each course that you have passed. Click on the Download button to save the certificate to your computer

How do I use the Member Database?

  1. Go to the Member Database
  2. Enter your City, State, or Zip Code
  3. Select a Primary Specialty (Optional)
  4. Click on the Search Directory button
  5. Click on the map markers to view contact information for AONN+ members in your area

Note: If you’d like to remove yourself from the Member Database, go to your Member Profile and uncheck the box labelled Include me and my e-mail address in the Member Database.

I am interested in posting a job to the AONN+ website. Where do I go to submit an entry?

Please visit Job Postings. After your information is received and reviewed, you will receive an invoice from an AONN+ representative. Once paid, your posting will be featured on the website for 30 days for members to view.

The rate for a job posting is $750 ($250 for nonprofit organizations).

I am interested in submitting an abstract. Where do I go to submit it?

Submitting an abstract is your opportunity to share your EVIDENCE-BASED navigation research studies, quality improvement projects, and best practices utilizing pre- and post-data elements to enhance your program with your navigation and survivorship care colleagues!

The Call for Abstracts for the 10th Anniversary Annual Conference will open in Spring of 2019.

All submissions will be peer-reviewed and the author(s) will be notified of acceptance for poster display and/or presentation at the 2019 Annual Conference. Submissions should include 5 sections: Background, Objectives, Methods, Results, and Conclusions.

Membership

How much does it cost to become a member?

A one-year membership is $125.

A two-year membership is $200.

A 48-hour trial option is also available.

How do I sign up for the 48-hour trial?

  1. Click on the 48-Hour Trial button at the top right corner of the website
  2. Fill out the registration form and click on the Submit button
  3. Select 48-Hour Trial Membership from the list of membership plans
  4. Click on the Begin Membership button to activate your trial

How do I redeem my free year of membership?

Once your conference registration is processed, you should receive a confirmation e-mail. This e-mail will contain a discount code that you can use to unlock your free year of membership.

To redeem your free 1-year membership, please complete the following steps.

  1. Log into your account
  2. Go to this page: www.aonnonline.org/membership/renew
  3. Enter the discount code that was provided to you in your registration confirmation e-mail
  4. Click Apply Code
  5. Select 1-Year Membership
  6. Click Begin Membership

You should then see the additional year added to your account in the Membership Plans section.

How do I renew my membership online?

  1. Log into your existing membership account
  2. Hover your mouse over the Membership tab in the navigation bar
  3. Click on Renew Your Membership
  4. Select a membership plan
  5. Click on the PayPal button
  6. Fill out and submit the payment form

The membership plan will be added to your account once your payment is successfully processed.

I paid for a membership without realizing that I was going to get a year of free membership with my conference registration.

Your code will add 365 days to your existing membership.

Certification

Can you tell me about certification?

AONN+ Certification is unique to the field of navigation. Your AONN+ Certification will provide you with specific credentials and knowledge that can help you improve patient care and further your career development.

We are proud to offer 3 unique certifications: Oncology Nurse Navigator–Certified Generalist™ (ONN-CG™)Oncology Patient Navigator–Certified Generalist™ (OPN-CG™), and Oncology Nurse Navigator–Certified Generalist Thoracic™ [ONN-CG(T)™].

For more information, please visit our Certification page.

Are any of the AONN+ certification exams accredited?

The AONN+ Certification Task Force Chairs are working diligently to obtain American National Standards Institute (ANSI) accreditation for the ONN-CG℠ and OPN-CG℠ certification exams. AONN+ certifications will be retroactively recognized upon ANSI accreditation approval.

What eligibility criteria are needed to sit for the certification exams?

You must register for the certification exam to ensure that you qualify.

Each certification has a set of criteria and required paperwork that you will be prompted to supply during registration. Each applicant will be evaluated by our Certification Task Force and notified if they qualify to sit for the exam. Please note that each application is evaluated on a case-by-case basis.

Click on the respective field for criteria information:

How much does it cost to take the certification exams?

Certification exam fees are $150 for members, and $300 for nonmembers. The fee must be paid at the time of application.

Is the certification exam fee included in conference registration?

Certification exams are separate from your conference registration fees. The fee to take any of the AONN+ Certification Exams is $150 for members and $300 for nonmembers, which must be paid at the time of applying. Unpaid applications that are submitted will not be evaluated by the Certification Task Force.

If you plan on attending the conference as well, you must register and submit payment separately.

What topics will be assessed on the exam?

How can I study for the certification exam?

My title isn’t “Navigator,” but I feel that is my role, so I would like to get certified. Am I qualified to apply to sit for the exam?

All certification applications are evaluated individually on a case-by-case basis. After you submit your application, our Certification Task Force will determine if you are eligible based on the information you provide.

Even if you do not have the exact criteria, it is possible that you may still qualify to sit for the exam. We recommend submitting your application regardless, and an AONN+ representative will contact you if additional information is required.

When is the deadline for certification registration?

All applications for certification need to be evaluated prior to testing. Please allow enough time for submission.

The deadline for registering for the certification exams at the 2019 Midyear Conference is Friday, April 26, 2019 at 11:59 PM. No exceptions will be made.

Additionally, although the exam tests you on aspects of your job that you likely do on a daily basis, we recommend you give yourself plenty of time to study the modules and learning guides to adequately prepare for the exam.

Is attending the conference the only way I can get certified through AONN+?

Currently, AONN+ certification exams are only offered at our conferences. In 2019, you can become certified at our Midyear Conference or Annual Conference.

We are looking into adding more opportunities to facilitate the certification exams throughout the year. Please stay tuned for announcements by signing up for our newsletter, or connecting with us on LinkedIn, Facebook, Twitter, and Instagram.

Conference Registration

What are the 2019 conference dates and locations?

The Midyear Conference will be held May 17 - 19, 2019 at the Loews Coronado Bay in Coronado, California.

Our 10th Anniversary Annual Conference will be held on November 7 - 10, 2019 at the Gaylord Opryland Convention Center in Nashville, Tennessee.

We hope to see you at one of our 2019 events!

What is the cost of conference registration?

Our prices for the 2019 Midyear Conference are below:

  • Early Access Registration for an AONN+ member: $115 (ends April 5, 2019)
  • Early Access Registration for a nonmember: $135 (ends April 5, 2019)
  • Full Price Registration for an AONN+ member: $145
  • Full Price Registration for a nonmember: $165
Register Today!

How do I redeem my member exclusive discount on conference registration?

  1. Log into your membership account
  2. Go to your Member Profile on the homepage
  3. Click on the Copy Code button to copy the Conference Registration Code to your clipboard
  4. Click here to register for the Midyear Conference
    Click here to register for the Annual Conference
  5. Click on the New Registration button
  6. Select AONN+ Member as your registrant type
  7. Paste your Conference Registration Code into the textbox
  8. Click on the Continue button
  9. Complete the remainder of the registration form

Can I pay for my conference registration by check?

Yes, AONN+ accepts checks. Please visit our registration page here, where you can input all of your information to register. When prompted for payment, select the “Pay by Check” option.

Please remit your payment to this address:
Academy of Oncology Nurse & Patient Navigators
ATTN: Sara Mohamed   
1249 South River Road, Suite 202
Cranbury, NJ 08512

Once the check is received, you will receive a confirmation.

PLEASE NOTE: Checks must be received by Friday, May 3, 2019, or a credit card payment will be required onsite.

Can I have an invoice for my conference registration?

Yes, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and registration number. An AONN+ representative will prepare an invoice for you.

Is the certification exam included in the registration fee?

No. There is an additional $150 fee for certification that is seperate from your conference registration fee. You must apply and pay the exam fee seperately. Please note that discount codes do not apply to certification.

When is the deadline for certification registration?

The deadline to apply for the certification exam at the 2019 Midyear Conference is Friday, April 26 at 11:59 PM. We will not accept any applications after this time, no exceptions.

Does my conference registration include membership?

Members and nonmembers will receive a free 1-year membership to AONN+ upon registering for the conference. Please look for your confirmation email, which will contain your code for redeeming your free membership.

Exhibitors, sponsors, and industry attendees are not eligible for the free 1-year membership.

How do I redeem my free year of membership?

Once your conference registration is processed, you should receive a confirmation e-mail. This e-mail will contain a discount code that you can use to unlock your free year of membership.

To redeem your free 1-year membership, please complete the following steps.

  1. Log into your account
  2. Go to this page: www.aonnonline.org/membership/renew
  3. Enter the discount code that was provided to you in your registration confirmation e-mail
  4. Click Apply Code
  5. Select 1-Year Membership
  6. Click Begin Membership

You should then see the additional year added to your account in the Membership Plans section.

Community

How do I start a Local Navigator Network?

Click here to view the guidelines on launching and maintaining a successful local navigator network.

How do I join an existing Local Navigator Network?

Click here to find a local navigator network near you and to view the full list of existing local navigator networks.

What is the difference between a nurse navigator and a patient navigator?

  • Nurse Navigator: A clinically trained individual responsible for the identification and removal of barriers to timely and appropriate cancer treatment. They guide the patient through the cancer care continuum from diagnosis through survivorship. More specifically, the nurse navigator acts as a central point of contact for a patient and coordinates all components involved in cancer care including surgical, medical, and radiation oncologists; social workers; patient education; community support; financial and insurance assistance; and others. This person has a clinical background and is a critical member of the multidisciplinary cancer team.

  • Patient Navigator: An individual who does not have or use clinical training to provide individualized assistance to patients and families affected by cancer to improve access to health care services. A patient navigator may work within the healthcare system at point of screening, diagnosis, treatment or survivorship or across the cancer care spectrum or outside the health care system at a community-based organization or as a freelance patient navigator. The patient navigator, unlike a “lay” navigator, is a paid professional and serves as a broker between the patient and the health care system. The patient navigator is a primary point of contact for the patient and works with other members of the care team to coordinate care for the patient. This critical person on the multidisciplinary team provides an important perspective on the logistical, structural, and social needs of the patient, as well as cultural considerations, patient values and care preferences.

    In general, a patient navigator provides assistance with identifying challenges to cancer care, identifying potential solutions with patients and families, identifying financial assistance to address patient needs, helping patients identify priority questions about their care, helping patients use time effectively with clinical providers and working with social work and nurse navigator colleagues to provide psychosocial and community support. A social worker or nurse may perform the role of a patient navigator, but, in this instance, they should discuss their scope of practice with their supervisor to ensure they perform duties within their hired role as opposed to within their clinical training.

Is Academy of Oncology Nurse & Patient Navigators (AONN+) membership only for Nurse Navigators?

No, AONN+ membership is open to all those who are involved in patient navigation and survivorship, including nurses, social workers, nonclicnical navigators, case managers, administrators, physicians, researchers, and others.

Why are there so many organizations focusing on navigation, and how is the Academy of Oncology Nurse & Patient Navigators (AONN+) different?

As with many things that are new and exciting, navigation is an area where many organizations have an interest in engaging and guiding the future of the profession and the role of the navigator. Organizations with a navigation focus take many forms and are approaching this profession from multiple points of view. Additionally, they have different goals and resources for supporting this community. Some examples of other organizations with an interest in the navigation profession include the following:

  • American Cancer Society (ACS)
  • American College of Oncology Administrators (ACOA)
  • American College of Surgeons (ACoS)
  • Association of Community Cancer Centers (ACCC)
  • Association of Oncology Social Workers (AOSW)
  • LIVESTRONG
  • National Coalition of Oncology Nurse Navigators (NCONN)
  • National Consortium of Breast Centers (NCBC)
  • NCI Community Cancer Centers Program (NCCCP)
  • Oncology Nursing Society (ONS)

The resources provided by these organizations vary greatly and can be very valuable depending on your needs. The ways in which AONN+ differs can be summarized in 3 key points.

  • AONN+ was founded and is led by a group of experts in this relatively new profession. Their goal and the goal of the organization is first and foremost to strive to support the navigator community to improve patient care.
  • AONN+ is dedicated to evidence-based practice and guidelines for all navigators, whether they be nurses, social workers, or lay professionals. To this end, AONN+ is committed to furthering the profession through collaborative research and produces the only peer-reviewed journal on navigation and survivorship, the Journal of Oncology Navigation & Survivorship®.
  • AONN+ has established a foundation for the purpose of accrediting continuing education activities for the navigator community. This is unlike any other organization listed, since the academy's sole focus is the navigator community, including nurses, social workers, nonclinical professionals, administrators, and others.

How do I connect with AONN+ on social media?

   Find AONN+ on Facebook

How to Like AONN+:

  1. Log in or create a new account on the Facebook home page: https://facebook.com
  2. Type “AONN+” into the search box on the top left-hand side. AONN+’s profile will pop up.
  3. Click on the button to follow AONN+.

How to share posts and interact with AONN+:

  • If you would like to share a post with your Facebook friends, click on the button, and your message will be posted to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

How to Join the AONN+ Private Facebook Group:

  1. Log in or create a new account on the Facebook home page: https://facebook.com
  2. Visit the official AONN+ Facebook page (and Like it, if you haven’t yet)
  3. Click on Groups on the left-hand side below the AONN+ Facebook Page profile photo



  4. Click Join Group, and wait for approval to start posting and engaging with member posts! 



How to post and interact with AONN+ Facebook group members:

  1. If you would like to start a conversation within the group, simply type in your post on the “wall” and click “Post”



  2. If you would like to react to a post by another group member, you can click on the like button to show that you like a post, or the comment button to leave a comment or start a conversation about the post


  Find AONN+ on Twitter

How to Follow AONN+:

  1. Log into your Twitter account
  2. Type “AONN+” into the search box on the top right-hand side. AONN+’s profile will pop up.
  3. Click on the button to follow AONN+.

How to Share and Interact with AONN+:

  • If you would like to share a post with your Twitter followers, click on the icon. This will bring up the message you are retweeting (sharing). Once it comes up, you can choose to write a personalized message or simply click on the button to share it with your followers.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find AONN+ on LinkedIn

How to Follow AONN+:

  1. Log into your LinkedIn account
  2. Type “AONN+” into the search box on the top left-hand side. AONN+’s profile will pop up.
  3. Click on the button to connect with AONN+.

How to Share and Interact with AONN+:

  • If you would like to share a LinkedIn post, click on the button, and it will instantly post the message to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

How do I connect with CONQUER on social media?

   Find CONQUER on Facebook

How to "Like" CONQUER:

  1. Log in or create a new account on the Facebook home page: www.facebook.com
  2. Type “CONQUER the patient voice” into the search box on the top left-hand side. The CONQUER Facebook page will appear in results under Pages
  3. Click on the button to follow CONQUER.

How to Share and Interact with CONQUER:

  • If you would like to share a post with your Facebook friends, click on the button, and your message will be posted to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find CONQUER: the patient voice on Twitter

How to" Follow" CONQUER:

  1. Log into your Twitter account or create a new account
  2. Type “CONQUER: the patient voice” into the search box on the top right-hand side. Filter the search results by selecting People, and the CONQUER profile will appear in the list of accounts



  3. Click on the button to follow CONQUER.

How to Share Posts and Interact with CONQUER:

  • If you would like to share a post with your Twitter followers, click on the icon. This will bring up the message you are retweeting (sharing). Once it comes up, you can choose to write a personalized message or simply click on the button to share it with your followers.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find CONQUER:the patient voice on LinkedIn

How to "Follow" CONQUER:

  1. Log into your LinkedIn account or create a new account
  2. Type “CONQUER the patient voice” into the search box on the top left-hand side.
  3. The CONQUER Company Page will appear.
  4. Click on the button to connect with CONQUER.

How to Share Posts and Interact with CONQUER:

  • If you would like to share a LinkedIn post, click on the button, and it will instantly post the message to your social media page.
  • You can also click on the button to show that you like a post, or the button to leave a comment or start a conversation about the post.

  Find CONQUER:the patient voice on Instagram

How to "Follow" CONQUER:

  1. Log into your Instagram account or create a new account
  2. Type “CONQUER the patient voice” into the search box on the top of the page. The CONQUER profile will appear. .
  3. Click on the button to connect with CONQUER.

How to Share Posts and Interact with CONQUER:

  • If you would like to share an Instagram post or “story,” click on the share button, and you will be prompted to write a message and search for profiles of those with whom you want to share the post
  • You can also click on the share button to show that you like a post, or the share button to leave a comment or start a conversation about the post

  Find CONQUER:the patient voice on YouTube

How to subscribe to the CONQUER YouTube channel:

  1. Log in or create a new Gmail account on the home page: www.gmail.com
  2. Visit the YouTube home page: www.youtube.com
  3. Type “CONQUER the patient voice” into the search box on the top of the page. The CONQUER channel will appear in the search results
  4. Click on the subscribe button to connect with CONQUER

How to Share and Interact with CONQUER:

  • If you would like to share a YouTube video, click on the share button and select the social network to which you want the video posted. You may also click share to grab the generated YouTube link and manually paste it in your e-mail or social network account

    share

  • You can also click on the share button to show that you like a video, or click “Add a public comment” to leave a comment. You must be logged in to like or comment on a video

    share

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