Operations Management
As the Director for Corporate Oncology Navigation at Ballad Health, Zilipah Cruz believes that the 2018 AONN+ Annual Conference helped her understand the needs of the oncology navigators at her institution. While oncology navigators help remove the barriers that keep patients from getting the appropriate treatment, administrators like her help remove the barriers that oncology navigators face.
Video Library published on March 5, 2019 in Best Practices, Role of the Navigator, Operations Management
Crystal Dugger describes how the ideal team should work for the benefit of the patient and to secure the highest quality of care.
Video Library published on March 5, 2019 in Best Practices, Role of the Navigator, Operations Management
Crystal Dugger warns administrators to avoid "scope creep" by having their navigators take on too many tasks; she says the navigator's focus must always be on the patient.
Video Library published on March 5, 2019 in Best Practices, Standardized Metrics, Operations Management
Crystal Dugger offers insight on the business philosophy of Sarah Cannon (HCA) and the elements of a successful program.
Video Library published on March 5, 2019 in Best Practices, CoC Standards, Role of the Navigator, Standardized Metrics, Starting a Navigation Program, Operations Management
Crystal Dugger stresses the necessity of standardizing and quantifying the value of a navigation program to the institution.
Video Library published on March 5, 2019 in Best Practices, CoC Standards, Role of the Navigator, Standardized Metrics, Starting a Navigation Program, Operations Management
What does it take to sustain a navigation program for years to come? Crystal Dugger lists the most important ones for long-term sustainability.
Video Library published on February 20, 2018 in Clinical Pearls, Coordination of Care/Care Transitions, Operations Management, Survivorship
Dr Edward Partridge describes a number of areas in which he believes institutions can improve.
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