Challenges in International Navigation

Video Library published on July 17, 2020 in Barriers to Care, Role of the Navigator
Rowan Robinson, BN, MSN
Navigator/Quality Lead, Netcare, Ltd,
South Africa
Nancy Peña, ONP-CG, CMI, BS
Navegación de Pacientes Internacional, Inc./Dana-Farber Cancer Institute
Boston, MA
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the differences in navigation in Guatemala versus the United States. Navigators face challenges with time, money, and data collection. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, says that South African navigators encountered suspicion from patients, which led to a marketing campaign to introduce navigation.
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