Financial navigation/letter

We are just starting a financial navigation program within our system and part of what I am wanting to provide to our new patients with this service is a Financial letter outlining resources - patient insurance information - etc.

Does anyone have a letter or resource they could share so I don't have to start from scratch?

Thanks in advance -

Hi Wendy!

Congratulations on your new Financial Navigation program! While I don't know if there's a specific letter you need to send out, it's always a good idea to personalize any communication you have with your patients. Financial navigation programs can vary greatly in what they offer, so it's important to introduce yourself or your team and outline the specific services you'll be providing. This letter should be warm and welcoming so that your patients feel comfortable reaching out to you when they need assistance. I'm happy to assist you in any way I can with your new program.

Clara Lambert
Oncology Financial Navigation Subject Matter Expert

Thanks Clara - I appreciate the support. We are gearing up for some fiscal year asks to help support this program but wanted to make sure we have a letter we provide the patients with their new patient packet that alerts them to the program and how we can service them better from a financial standpoint to help reduce their anxiety around this area.

I'll definitely reach out in the future to pick your brain!