Listening to Your Patients

AONN+ Blog published on May 28, 2021 in Navigation
Kammi Fox-Kay, MSN, RN, AOCNS, ONN-CG(T)
Thoracic Oncology Nurse Navigator
University of Chicago Medicine
Chicago, Illinois

I’m an oncology nurse navigator and my job description states that I must be a good communicator. Well, of course, I am a good communicator! It’s what I do all day long with my patients, their caregivers, and my colleagues. But what does that really mean?

Reflecting on the Past Year

COVID-19 has made it increasingly more difficult to communicate due to working from home, telehealth, remaining 6 feet apart, and wearing a mask, and/or face shield. In these trying times, my patients and their caregivers have taught me how to listen to what they are saying, or in some cases, not saying.

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