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Town Hall & Panel Discussions

Danelle Johnston, Vicki Kennedy, and Tricia Strusowski agree that administrators often don't understand what navigators do. They provide information on resources that support the role of the navigator.
Lillie Shockney outlines some of the initial questions she asks her patients upon meeting them.
Lillie Shockney addresses when survivorship begins, how to assess patients' life goals, and how to ensure that their treatment plan aligns with their priorities and passions. She goes on to share a touching anecdote regarding a former patient and her survivorship plan.
The metrics panel provides practical advice for starting and maintaining successful navigation programs and for using the AONN+ standardized metrics to define and streamline processes across multiple disease states.
Tricia Strusowski and Danelle Johnston agree that, when talking to physicians, it's important to note that the AONN+ standardized metrics align with national standards. They also recommend having multiple elevator pitches tailored to different audiences.
Danelle Johnston talks about applying timeliness of care and retention metrics to various disease states.
Lillie Shockney notes that are many assessment tools available to navigators. Tricia Strusowski goes on to provide examples of how her institution handles key points of contact and process mapping.
Lillie Shockney asks AONN+ conference attendees if physicians understand the role of the navigator, and one navigator says the standardized metrics really help to communicate roles and responsibilities.
Tricia Strusowski refers to the standardized metrics source document to help navigators determine their caseload. The metrics panel then addresses how navigators can set their patients' expectations regarding treatment and boundaries.
Tricia Strusowski notes that determining appropriate caseloads is a challenge and provides insight into the steps the AONN+ Metrics Subcommittee is taking to establish benchmarks.
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