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Town Hall & Panel Discussions

Tricia Strusowski, Danelle Johnston, Lillie Shockney, and Linda Burhansstipanov discuss the need for navigators to become more business savvy. They explain how the AONN+ standardized metrics will help navigators demonstrate ROI and help administrators identify how well processes are working.
Tricia Strusowski and Linda Burhansstipanov outline the goals of the Metrics Subcommittee and explain how achieving these goals will help to define what navigators do, track productivity, and measure the success of navigation programs.
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