Linda Burhansstipanov expands upon why standardized metrics are important to patient navigators in ensuring consistency, measuring clinical outcomes, and demontrating ROI.

Cheryl Bellomo describes the AONN+ metrics that deal with the business aspects of navigation programs and explains how they can be used to demonstrate sustainability and ROI.

Cheryl Bellomo reviews the ways navigators can use the AONN+ standardized metrics to more accurately measure clinical outcomes.

Cheryl Bellomo states that patient experience is emerging as a key method to measure navigation success and cites that AONN+ offers metrics to help navigators enhance patient experience.