Tricia Strusowski explains why metrics are so important to the navigation profession.

Danelle Johnston, Vicki Kennedy, and Tricia Strusowski agree that administrators often don't understand what navigators do. They provide information on resources that support the role of the navigator.

Tricia Strusowski and Danelle Johnston agree that, when talking to physicians, it's important to note that the AONN+ standardized metrics align with national standards. They also recommend having multiple elevator pitches tailored to different audiences.

Danelle Johnston talks about applying timeliness of care and retention metrics to various disease states.