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Standardized Metrics

Katherine Sharpe, SVP ACS, relates how standardized metrics play a key role in replicating successful programs and in determining their impact.
How to get the support you need. Crystal Dugger recommends ways to cultivate relationships with stakeholders that will result in better outcomes.
Crystal Dugger suggests why it might be challenging to get key people onboard and suggests how to change that.
Crystal Dugger offers insight on the business philosophy of Sarah Cannon (HCA) and the elements of a successful program.
Crystal Dugger stresses the necessity of standardizing and quantifying the value of a navigation program to the institution.
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