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Operations Management

Crystal Dugger describes how the ideal team should work for the benefit of the patient and to secure the highest quality of care.
Crystal Dugger warns administrators to avoid "scope creep" by having their navigators take on too many tasks; she says the navigator's focus must always be on the patient.
Crystal Dugger offers insight on the business philosophy of Sarah Cannon (HCA) and the elements of a successful program.
Crystal Dugger stresses the necessity of standardizing and quantifying the value of a navigation program to the institution.
What does it take to sustain a navigation program for years to come? Crystal Dugger lists the most important ones for long-term sustainability.
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