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Challenges in International Navigation

July 17, 2020 | Video Library | Barriers to Care, Role of the Navigator
Featuring:
Rowan Robinson, BN, MSN
Navigator/Quality Lead, Netcare, Ltd,
South Africa
Nancy Peña, ONP-CG, CMI, BS
Nancy Peña, ONP-CG, CMI, BS
Director/Founder
Navegación de Pacientes Internacional, Inc./Dana-Farber Cancer Institute
Boston, MA
Nancy Peña, OPN-CG, Founder and Director, Navegación de Pacientes International, describes the differences in navigation in Guatemala versus the United States. Navigators face challenges with time, money, and data collection. Rowan Robinson, BN, MSN, Navigator/Quality Lead, Netcare, Ltd, South Africa, says that South African navigators encountered suspicion from patients, which led to a marketing campaign to introduce navigation.
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