Navigators have a critical role in highlighting system bottlenecks and health care inefficiencies. At the GW Cancer Center, largely due to patient navigators speaking up, a policy advocacy effort was prioritized to improve access to chemotherapy for Medicaid patients.
It is important for navigators to take a holistic view of their patients knowing their medical history and even other variables that could affect their health, such as their sexual orientation. You may ask why sexual orientation is important, and the reasoning is that the LGBTQ is at greater risk for certain cancers. For example, did you know that lesbian and bisexual women have a greater risk for more aggressive breast cancer? Or, did you know gay men have a higher risk for anal cancer?
Patients come into the healthcare system with various levels of health literacy, experience, and comfort with the professionals and systems in which they find themselves. Patient navigators work to assess the patient’s capacity to self-advocate and to make informed decisions regarding their care. Navigators also work behind the scenes with members of the health care team to educate them about each patient’s unique needs including their strengths as well as areas where they may need more assistance.
The patient navigator plays a vital role in assuring that the patient has access to the resources and services that they need to optimize their wellness. Ongoing support to encourage adherence to the agreed-upon treatment plan is also critical.
Patient navigation is still a new profession, so navigators often must clarify role boundaries with their colleagues and with patients. Navigators collaborate with colleagues to determine the best health care team member to answer patient questions.
Patient navigators are often the “go-to resource” person for patients and their loved ones. This relationship is based on trust and accessibility. Patients rely on navigators to provide timely, relevant, and accurate information.
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Results 1 - 10 of 54