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Plus Pointers

If you are looking for ways to improve your delivery of care, resources are available to navigators.
With the new year comes thoughts of professional development.
This can help aid in accessing and addressing patients’ needs.
It is important to demonstrate empathy, integrity, honesty, and compassion in difficult conversations with patients and family members.
Keeping track of your responsibilities and duties could help to further develop your patient navigation program.
The power imbalance between patients and providers cannot be overstated. As a navigator, you should assess patient understanding by assessing patients’ capacity to self-advocate, and help them optimize time with their doctors and treatment team (eg. prioritize questions, clarify information with treatment team).
One way to improve upon your professional skills is to perform learning activities that address one's gaps in knowledge, skills, attitudes, and abilities so you can help identify these patients.
As a support provider to patients as they move through the healthcare system, a patient avigator must be educated and trained to effectively address the continually evolving needs of their patients.
You can demonstrate a responsiveness to patient needs within scope of practice and professional boundaries.
Navigators should encourage active communication between patients, families, and healthcare providers to optimize patient outcomes.
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