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Takeaways from Episode 21 of the Heart and Soul of Oncology Navigation Podcast: Leadership for Navigation

May 25, 2022 | AONN+ Blog
Featuring:
Mu Lin

In this episode, Marsha Clements, RN, MSN/Ed, PhD, OCN, executive director of an oncology service line in New Hampshire, and Andrea (Andi) Dwyer, director of the Colorado Cancer Screening Program (CCSP) at University of Colorado Cancer Center, share insights on developing sustainable oncology navigation programs that provide values to healthcare administrators, patients, and providers.

Here are 3 takeaways from this episode:

  1. A sustainable navigation program needs to show its values through metrics and outcomes. Metrics can tell program directors how well the program is performing and how it is serving the communities. Healthcare administrators can also see the financial impacts of the navigation program in terms of improved patient retentions, more external referrals, and more utilizations of the primary care systems.
  2. Patients can have improved experiences working with navigators. Patients appreciate having a one-stop contact who knows them and their story to accompany them across the journey. Patients do not have to keep repeating themselves, which reduces anxiety and creates a seamless transition for the patients going from practice to practice.
  3. Providers welcome the navigation program and the help from navigators. In addition to the cohesion between primary care and specialty care, navigators are functional in improving appointment show rates, especially in the medically underserved communities. With the help of navigators, providers can see stronger show rates and the patients are also more prepared for their appointment.

To learn more about the Heart and Soul of Oncology Navigation podcast and to view our series schedule,
please visit our podcasts page.

Stay tuned for the next episode on Wednesday, July 27, 2022

AONN+ Podcast

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