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Preparing Patients for Hard Conversations

March 22, 2021 | AONN+ Blog
Featuring:
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
Editor-in-Chief, JONS; Co-Founder, AONN+; University Distinguished Service Professor of Breast Cancer, Administrative Director, The Johns Hopkins Breast Center; Director, Johns Hopkins Cancer Survivorship Programs; Professor of Surgery and Oncology, JHU School of Medicine; Co-Creator, Work Stride-Managing Cancer at Work

Hard conversations are a part of working in oncology. There are many situations that can occur during a patient’s treatment journey where you will have to deliver bad news. In some cases, the cancer has returned in the form of advanced metastatic disease, in others, the amount of options for treatment become fewer.

It’s becoming a common practice to bring oncology nurse navigators into these difficult conversations to address questions and concerns after the doctor has left the room. In this 3-part series, I will be addressing ways oncology navigators should be approaching these conversations.

There is great value in creating and maintaining an honest relationship between the patient and their treatment team. From the beginning, oncology nurse navigators and patient navigators should assess their patient’s treatment goals and gauge their level of understanding of current and future clinical outcomes.

To understand your patient better, ask them the following questions:

  • How much do you want to know about your cancer?
  • Can you explain what you currently know about your cancer?
  • Who do you want to include in discussions about your cancer and treatment options?
  • Do you want me to write down information regarding your cancer?
  • What is important to you?
  • What are you hoping for?
  • What is your understanding of your clinical situation?
  • What are 3 things that bring you joy?

Through these questions and throughout treatment, you should become familiar with your patient to better understand their life and what their future will hold. You should be able to answer questions like:

  • Where did your patient grow up?
  • What is your patient’s career path?
  • Is your patient married? How long? Children? Grandchildren?
  • What is the patient most proud of?
  • How does your patient enjoy spending their free time?
  • Does your patient currently have financial worries?
  • At this current moment in time, what does your patient consider to be their legacy?

Having in-depth conversations early on will give the patient a better understanding down the line and allow you to identify ways to give patients control over their lives by discussing what is important to them, how to determine when to stop treatment, and planning for survivorship or end of life. We have learned from evidence-based research that patients want to know the truth, and being honest does not take away their hope or cause depression.

To gauge your patient’s understanding of their care, ask them to repeat back to you what the doctor has told them. The beginning of care is also a great time to debunk myths surrounding palliative and hospice care. Before a patient has advanced symptoms, bring a palliative care specialist on board to serve as a “quality-of-life” coach. The goal of the palliative care specialist is to preserve quality of life or restore quality of life through effective symptom management. Determining when a patient may want to transition to hospice care before they reach that stage will allow them to better understand that hospice care isn’t giving up, but reaching the end of life on the patient’s own terms.

By learning the goals of care early on, we can continue to incorporate these goals into treatment and help the patient gain control during a time of uncertainty. These conversations will help guide any deliverance of bad news that may occur throughout treatment. In the next part of this series, I will be addressing why these conversations are difficult for healthcare providers and providing some tips to help.

Take the time to look at these short videos to use as teaching tools and resources:

  1. Metastatic Cancer Part 1
  2. Metastatic Cancer Part 2
Related Articles
Preparing for Patient Reactions After Delivering Bad News
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
May 7, 2021 | AONN+ Blog
In part 3 of this 3-part series on delivering bad news, AONN+ Co-Founder Lillie Shockney shares how patients can have different reactions to bad news and how oncology care professionals can help guide patients through these difficult conversations.
Childhood Cancer and Its Impact on Adult Lifestyle Behaviors
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
April 26, 2021 | Navigation and Survivorship News | Insights into Navigation
As more patients with childhood cancer reach adulthood, trends of risky behavior can be seen among this patient population.
Navigating a New Patient Population
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
April 14, 2021 | Navigation and Survivorship News | Insights into Navigation
If you are looking to make a change in the patient population you navigate, consider shadowing other professionals to assess what population for which you would like to provide care.

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