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Crystal Dugger warns administrators to avoid "scope creep" by having their navigators take on too many tasks; she says the navigator's focus must always be on the patient.
Crystal Dugger offers insight on the business philosophy of Sarah Cannon (HCA) and the elements of a successful program.
Crystal Dugger stresses the necessity of standardizing and quantifying the value of a navigation program to the institution.
What does it take to sustain a navigation program for years to come? Crystal Dugger lists the most important ones for long-term sustainability.
Crystal Dugger offers an analysis of the main obstacles and the possible solutions to growing the professional field.
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