I started working for a call center without knowing that I had accepted a position that was going to involve oncology patients. I knew I wanted to help people, and healthcare was the way to go! I took about 100 calls a day, scheduling appointments across all modalities for every doctor and all tumor sites. As the months went by, I realized I wanted to do more than just being behind the phone. I wanted to be there—on-site. I wanted to put a face to every patient’s name. I wanted to know what was going to happen after that phone call. How was I going to do that? A year later, when I was able to transfer departments, I started my journey in navigation. It has been the best decision I’ve ever made.