Lesley Watson, PhD

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group, explains the concept behind the metrics study and the 35 barriers to care identified by the study.

Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society, discusses some of the challenges of narrowing down the navigation metrics due to differences among healthcare work sites.

Danelle Johnston and Tricia Strusowski, MS, RN, Manager, The Chartis Group, discuss some opportunities to broaden navigation education and training that emerged in the process of collecting metrics.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, say key takeaways include the importance of simplifying metrics collection and ensuring that metrics are pertinent to the navigators' experiences.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, review some of the exciting avenues the metrics study opens. Taking these insights to the next level will help with empowering navigators to improve performance and to identify opportunities for change.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, suggest ways in which administrators can learn from and implement some of the insights gleaned from the study.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, discuss the possibilities that the metrics study presents for individual navigation programs, the ways in which navigation programs can apply the metrics, and in turn, share what they have learned with the larger navigation community.

Danelle Johnston, MSN, RN, Chief Nursing Officer, The Lynx Group; Leslie Watson, PhD, Principal Scientist, Statistics & Evaluation, American Cancer Society; and Tricia Strusowski, MS, RN, Manager, The Chartis Group, say that while metrics data collection can seem dry, metrics can lead to better outcomes for their patients and improvements in their programs.