Creating a Navigation Program – Where to Begin

Video Library published on May 31, 2015 in Role of the Navigator
Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
Editor-in-Chief, JONS; Co-Founder, AONN+; University Distinguished Service Professor of Breast Cancer, Professor of Surgery, Johns Hopkins University School of Medicine; Co-Developer, Work Stride-Managing Cancer at Work, Johns Hopkins Healthcare Solutions
Beginning a navigation program can be intimidating and there is not one program that fits every institution. Lillie recommends visiting other institutions that have established programs as a starting point. She also explains that practices need to look at their own operations management process in order to determine what will work best for their institution.
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